What do I do if I receive a faulty item in my order?
We're really sorry if you've received a faulty item.
Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to write 'Faulty' as your reason for return.
Please get in touch with Customer Care.
Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
Please note: we're not able to send replacements for faulty items.
The item I've received is incorrect. What shall I do?
We want to sort out any issues with incorrect items straight away, so please send it back to us and we'll refund you as soon as it's arrived back at our warehouse.
Please leave your delivery note to indicate that the item is incorrect and put the note in your parcel when you send it back.
If you still want the order and your chosen items are still in stock, please order them through our website as normal.
I'm missing an item from my order, what should I do?
We may have sent your items in separate parcels, so check your shipping confirmation email to see the number of parcels you're due to receive.
If your order has been sent in different parcels, then each delivery note will tell you the items you can expect to find inside.
Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care team using the button 'Contact us now'.
You'll need to provide your order number and details of the missing item, and we'll do our best to resolve the issue for you as quickly as we can.